Official Policy

Elive777 Privacy Policy – Protection of Your Personal Data

Elive777 is committed to protecting every member's privacy. We transparently explain how your personal data is collected, used, stored, and protected on our platform.

Updated: January 2026 Malay
elive777 Privacy Commitment
First-class data protection
256-bit SSL Encryption
24/7 Security Monitoring
0 Data Sales to Third Parties
PDPA Full Compliance

Why Your Data Is Safe at elive777

We employ the latest technology and industry best practices to ensure your personal information is always protected.

256-bit SSL Encryption

All data transmitted between your device and elive777 servers is protected by 256-bit SSL encryption – the same standard used by leading banking institutions in Malaysia.

Data Not Sold

Elive777 has never and will never sell, rent, or transfer your personal data to any third party for advertising or marketing purposes without your consent.

Secure KYC Verification

Our Know Your Customer (KYC) process ensures that only verified individuals can access their accounts. Identity verification documents are stored with full encryption and accessed only by authorised personnel.

Secure & Isolated Servers

Your data is stored in certified data centres with strict physical and digital access controls. Automated backup systems ensure no data is lost even in the event of a technical failure.

24/7 Threat Monitoring

The elive777 cybersecurity team monitors the platform around the clock to detect and address any unauthorised access attempts or security threats before they can affect your data.

Malaysian PDPA Compliance

All data handling practices at elive777 fully comply with the Malaysia Personal Data Protection Act 2010 (PDPA), ensuring that your rights as a user are always respected and upheld.


01 Introduction and Privacy Commitment

Welcome to the elive777 Privacy Policy page. This document clearly and transparently explains how the elive777 platform, operating under the domain elive777.onl collects, uses, stores, and protects your personal information as a member or visitor of our website.

Privacy is not merely a legal obligation for us – it is a responsibility we take seriously. In this digital age, your trust is the most valuable asset we safeguard. We are therefore committed to managing your data in a transparent, responsible manner that complies with applicable laws in Malaysia, in particular Personal Data Protection Act 2010 (PDPA).

By registering an account or continuing to use the elive777 platform, you confirm that you have read, understood, and agreed to this Privacy Policy. This Privacy Policy should be read together with Terms and Conditions as well as Responsible Gaming Policy elive777.

Elive777 has never sold, rented, or traded your personal data to third parties for commercial purposes. Your information is used solely for the purposes stated in this Privacy Policy.

02 Information We Collect

Elive777 collects various types of information depending on how you interact with our platform. Generally, we collect information in three main ways: information you provide directly, information collected automatically while you use the platform, and information received from trusted third parties.

Information you provide directly includes:

  • Full name as shown on official identification documents
  • Malaysian identification card number or passport number
  • Date of birth for age verification
  • An active and reachable email address
  • Registered Malaysian mobile number
  • Current residential address
  • Payment method details (FPX, Touch 'n Go, GrabPay, Boost, MAE)
  • KYC supporting documents such as a copy of your identity card or passport
  • Any communications you send to our customer support team

Automatically collected information when you use the elive777 platform, including:

  • Your device's IP address
  • Browser type and version used
  • Device operating system (Android, iOS, Windows, etc.)
  • Gaming activity data including date, time, and game type
  • Deposit and withdrawal transaction history
  • Relevant cookie and tracking technology data

We only collect information that is strictly necessary to provide a safe, fair, and legally compliant service. We do not collect sensitive information unrelated to platform operations.

03 How We Use Your Information

Every piece of information collected by elive777 is used for specific and legitimate purposes. We do not use your data for purposes unrelated to the services you subscribe to. The following are the primary purposes for which your data is used:

Purpose of Use Types of Data Used Legal Basis
Account management & identity verification Name, IC/Passport, date of birth, email Contract fulfilment
Financial transaction processing Payment information, transaction history Contract fulfilment
Fraud prevention & anti-money laundering IP, transaction patterns, activity data Legal obligation
Customer support Email, phone number, communication history Legitimate interest
Platform improvement Anonymous usage & analytics data Legitimate interest
Marketing communications (with consent) Email, phone number User consent
Regulatory compliance & reporting Transaction data, identity information Legal obligation

You may withdraw your consent to receive marketing communications at any time by contacting the elive777 customer support team or by using the unsubscribe option included in every marketing email we send you.

04 Data Sharing and Disclosure

Elive777 maintains a strict policy regarding data sharing. We does not sell, rent, or trade your personal data to any party for commercial purposes. However, there are limited situations where we need to share your data with certain parties for legitimate operational purposes:

  • Payment service providers: Payment gateway providers such as FPX and e-wallet operators receive the transaction details necessary to process your deposits and withdrawals. They are bound by strict data confidentiality agreements.
  • Game software providers: Third-party game providers may receive game session identifiers that cannot be used to identify you personally outside the elive777 platform.
  • Legal authorities: elive777 will disclose the necessary information to Malaysian authorities if ordered by a court or required by law, including in cases involving financial crime investigations or money laundering.
  • Identity verification services: Registered and certified third-party KYC service providers assist us in verifying the authenticity of your identity documents.

All third parties involved in processing your data under elive777's instructions are bound by data processing agreements that require them to maintain data protection standards equal to or higher than those we practise.

05 Data Storage and Retention Period

Elive777 retains your personal data for as long as your account is active and for a reasonable period thereafter, based on applicable legal and operational requirements. The following is a general guide to our data retention periods:

  • Active account data: Retained for as long as your account remains active on the elive777 platform.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering regulatory requirements.
  • KYC documents: Retained for 5 years after account closure or as required by the relevant authorities.
  • Customer support communication logs: Retained for 2 years for service quality improvement purposes.
  • Anonymous analytics data: May be retained indefinitely as it cannot be used to personally identify you.

Once the relevant retention period has expired, your data will be securely deleted or converted into an anonymised form that cannot be linked to your personal identity.

06 Data Security and Encryption

Elive777 continuously invests in the latest security infrastructure to ensure your data remains protected at all times. The technical and organisational security measures we employ include:

  • 256-bit SSL/TLS Encryption for all data transmitted between your browser and our servers
  • Data encryption at rest for all sensitive information stored in our database
  • Two-factor authentication (2FA) for account access and withdrawal operations available to all members
  • Role-based access control that ensures only authorized personnel can access sensitive member data
  • Periodic security audits by independent third parties to identify and remediate system vulnerabilities
  • Intrusion detection system (IDS) that monitors suspicious activity in real time

While no security system is entirely perfect, elive777 takes all reasonable and appropriate steps to protect your data from unauthorised access, disclosure, alteration, or destruction.

07 Cookies and Tracking Technologies

Elive777 uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit our website.

We use several different types of cookies:

  • Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Preference cookies: Saves your settings such as preferred language and display preferences for a more convenient future experience.
  • Analytics cookies: Helps us understand how visitors use our platform so we can make continuous improvements. This data is collected in aggregate, anonymised form.
  • Marketing cookies: Used with your consent to deliver relevant promotions and offers based on your gaming interests.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the elive777 platform.

08 Your Rights as a User

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices, you have the following rights regarding your personal data held by elive777:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request a correction.

Right to Erasure

You may request the deletion of your personal data, subject to our legal retention obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your data in a structured, machine-readable format.

Right to Restriction

You may request that we restrict the processing of your data under certain circumstances provided by law.

To exercise any of the above rights, please contact the elive777 customer support team via 24/7 live chat. We will process your request within 30 days of receipt. In complex cases, this period may be extended to up to 60 days with written notice to you.

09 Children's Privacy

The elive777 platform is exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that information from a minor has been collected without our knowledge, such data will be immediately deleted and the associated account will be closed.

If you are a parent or guardian and believe that a child under your care has registered an account on elive777, please contact our support team immediately. We will take appropriate action without delay.

10 Changes to This Privacy Policy

Elive777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to members via their registered email or a prominent notice on our website at least 14 days before the changes take effect.

The "Updated" date at the top of this page will always reflect the latest version of our Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information. Continued use of the elive777 platform after any changes take effect will be considered your acceptance of the updated policy.

11 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how elive777 handles your personal data, please contact our team through the following channels:

  • Live Chat: Available 24/7 directly from the elive777.onl homepage – response time under 2 minutes
  • Email: [email protected] – response within 24 business hours

Our Data Protection Officer (DPO) team is ready to handle every privacy inquiry with care and professionalism. We are committed to providing a thorough and satisfactory response to every inquiry within the stipulated timeframe.

If you are not satisfied with how we handle your privacy-related request, you have the right to file a complaint with the Personal Data Protection Department of Malaysia under the Ministry of Communications and Digital.

Privacy Summary
Data Not Sold
Your data is never traded
256-bit SSL Encryption
All data transmitted securely
PDPA Compliance
Compliant with Malaysian law
Secure KYC
Trusted identity verification
24/7 Monitoring
Security monitored around the clock
User Rights Guaranteed
You can access, correct, or delete your data
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The elive777 support team is available 24 hours a day, 7 days a week to assist with any privacy or account security inquiries.

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Privacy Policy FAQ

Answers to the most frequently asked questions by elive777 members regarding personal data protection and privacy.

Absolutely not. elive777 has never and will never sell, rent, or trade members' personal data to any third party for commercial purposes. Your data is shared only with parties directly involved in delivering services to you, such as payment gateway providers and KYC service providers, and only to the minimum extent necessary.

All financial information is transmitted over connections protected by 256-bit SSL encryption. Bank account numbers and e-wallet details are not stored in full within our systems – only the minimum information required to process transactions is retained, and it is encrypted using the latest industry-standard encryption algorithms. Additionally, all withdrawal transactions require additional verification for layered security.

Yes, you have the right to request deletion of your personal data. Please note, however, that certain data may need to be retained to fulfil legal obligations, such as financial transaction records which must be kept for 7 years under Malaysia's anti-money laundering legislation. Data not subject to such retention obligations will be securely deleted within 30 days of the request being received.

When you close your elive777 account, your active profile data will be deactivated immediately. Financial transaction records will be retained for the period required under Malaysian law, with a minimum of 7 years. KYC documents are kept for 5 years after account closure. Once the relevant retention period expires, all data will be permanently deleted or anonymised.

Yes, elive777 operates in full compliance with the Malaysia Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews and continuously update our data handling practices to ensure alignment with the latest legal requirements. Our Data Protection Officer (DPO) team is responsible for ensuring that every aspect of our operations meets PDPA standards.

You can stop receiving marketing emails from elive777 in two easy ways: first, click the "Unsubscribe" link at the bottom of any marketing email we send; or second, contact our customer support team via 24/7 live chat and request to be removed from our marketing email list. Your request will be processed within 5 business days. Please note that important transactional emails related to your account are not classified as marketing and cannot be unsubscribed from.

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